Field Force
Empower your distributed workforce with a connected, secure, and intelligent digital workplace designed for the realities of field operations.
What We Offer
Our Field Force services provide a comprehensive suite of on-site technical solutions designed to manage your IT infrastructure effectively.
Our Field Force framework reimagines on-site IT operations with a hybrid of human expertise and smart automation. Certified technicians, mobile engineers, and local account leads deliver rapid, consistent service — installation, hardware lifecycle, break-fix, upgrades and on-site audits —backed by real-time scheduling, parts logistics, and SLA-driven reporting.
The global field service management market size is projected to grow from $4.72 billion in 2024 to $11.87 billion by 2032, growing at a CAGR of 12.2% as companies seek real-time visibility, mobile technology, operational efficiency, and new tech, with rising customer expectations and adoption across key industries.
Strategic guidance and technical expertise to help businesses
Technology and automation are now ensuring that the field service team has insights to make data-driven decisions at the point of service to wow customers, maintain assets, increase productivity, and generate profitable growth.
IDC
No Posts Found!
We combine regional presence, dedicated spare pools, proactive analytics, and SLA-backed guarantees to protect service continuity and customer satisfaction across every deployment footprint. Flexible delivery models — managed field services, project-based deployments, or white-label support — scale to seasonal peaks and geographic spread. Security-vetted staff, standardized playbooks, and customer-grade dashboards ensure compliance, quality, and measurable outcomes.
The Simplex Proposition
On-Demand Technical Support
Rapid-response on-site support from skilled engineers with guaranteed SLAs for break-fix, troubleshooting, and "floor walking" assistance.
Comprehensive IMAC Services
Full management of Install, Move, Add, and Change requests, including new device and software installation, managed de-installation, and user data transfer.
End-to-End Asset Lifecycle Management
Complete device journey support from staging, asset tagging, and deployment through to managed asset refresh programs and end-of-life handling.
Specialised Project Services
Expert execution of complex projects, including data centre relocations, rack & stack installations, IT migrations, and wireless site surveys.
Secure Logistics & Warehousing
A global network of partners providing secure, insured storage, staging, and delivery services to ensure your assets are protected until deployment.
Sustainable IT Disposition
Environmentally responsible asset disposal, featuring secure and certified data wiping, hardware recycling, and asset resale and remarketing.